Shipping policy

Shipping policy
Orders over 3500 yen will be delivered free of charge throughout Japan. The order processing time is the same as the order date. After that, it is usually delivered within 3 to 7 days in Japan. However, please allow for delays due to holidays, inventory shortages, carrier delays, customs delays, bad weather, and other factors beyond our control. Thank you for your patience.

Delivery notification and tracking information will be emailed to you shortly after delivery. If you have any questions about shipping, please email us at support@keynice.com.

For returns or exchanges, please contact our Customer Service Department. Do not return any item without prior approval from our Customer Service Department.